Dear user who wants free support
December 16th, 2007Update: OK folks, lets not get too carried away here. I do want to talk to you still. You don’t need to be afraid to write me. If I feel that your question is better answered on a mailing list, I will tell you so (in a nice way). I understand that there are gray situations where you may not want to write a mailing list and that the mailing lists are not always the best place to get answers. I always try to be very accommodating about this as I value the users of the projects I participate in, the relationships that I’ve established through direct contact, and I also value the direct, honest feedback I might have otherwise never received. This entry was written primarily to be funny! Enjoy it and don’t think about it too much.
Dear XXX,
I appreciate your repeated inquiries which seek to establish a direct support channel with me, the all knowing, Daniel B. Diephouse.
I would like to kindly redirect you to this wonderful thing known as the mailing list. It is a rather new invention (being invented somewhere between the telegraph and today) and has supplied countless users with answers to their questions. By posting your question to the mailing list, you and the community at large will gain many benefits:
- While I will admit I am incredibly smart (and handsome), it seems I do forget things every now and then. Rest assured, there are many people around who can point out the flaws in my otherwise inconsistent logic and point out additional things I might have missed.
- It seems that like myself, there are many people who hang out on the interwebs, have no life, and an infinite amount of spare time. Much to my chagrin, it seems these people have even more infinite time than I and get to your question faster. It makes me feel like just a lowly set of integers in a world of real numbers.
- Recently my friends Larry and Sergey started archiving things for me. Since then, I’ve tended to answer questions more in depth because I can just point people to the previous answers when a repeat question comes up.
- I was trying to keep it from you, but I must confess that in between our conversations I talk to other people as well. And I often answer questions with them too. We share very similar intimate details - exceptions, architecture thoughts, and requirements. Don’t think of it as cheating - think of it is as an open relationship. Why hoard good things to oneself? Personally, I’m a fan of sharing.
I’m sure though that this is not quite reason enough for you as you work for big company X which entitles you to many special concerns and privileges. Working at said company you are surely worried about people knowing you are using an open source project. For example, we wouldn’t want people knowing the stock exchange ran on Linux - it might compromise security. Luckily, there are ways to anonymize yourself today - I think they’re even free. I suggest that you investigate these.
Unless you think I am just talking to you because you work for company X, be sure that it is also partly because you hold a lot of sway in your company. I know your manager really likes you - I heard he gave you a gold star last week! So I have complete faith that X privilege/money will be exchanged somewhere down the line for the upfront personalized support down the line. In the mean time, I really would suggest that you check out the mailing lists while we sort out the details.
Yours truly,
Dan
This is an automated message; please do not reply to this e-mail.
(BTW, If you think this was about you - it probably wasn’t. This is written for 100s of people over the last few years. And if it does describe you, don’t take it personally!)
December 16th, 2007 at 2:12 pm
Dan, Reading this blog, and the intermittent investment of a couple of seconds here and there to chuckle at the unadorned temerity of your self-defined station in life has stolen irretrievable moments from me when I very well could have been otherwise productive, or at least napping as my advancing age dictates from time to time. Either way though, it was entertaining. Re. mailing lists? I have too many of them now and with few exceptions, they suck.
Cheers and best wishes for and beyond the holidays,
Mike
December 16th, 2007 at 2:57 pm
Hi Dan,
I’m having trouble setting up my mail client to read and write to the mailing list. I was hoping you could help. I’m using Outlook Express and it can’t find the “Dan Diephouse Mailing List” in its address book. PLEASE HELP!!!
Thanks,
Chris
December 16th, 2007 at 2:58 pm
I hope it wasn’t too wreckless - I’m not actually pissed off at any users. I just thought it’d be funny really.
December 16th, 2007 at 3:15 pm
All open source developers could really use some gmail/grease monkey plugin to auto-generate a mail like this and send it - I have to write tons of these every week and I’ve never got around to crafting such a good version as yours
December 17th, 2007 at 5:48 am
Dan, I am visiting your blog for he first time and was suprised to see the content. Blog is all about creating relationships and then cementing them. Looks like you were flooded with lot of questions and you didn’t like the unwanted attention. But hey, that what blog are meant for?
December 17th, 2007 at 12:06 pm
Rewa,
I don’t think that Dan was saying he doesn’t want people to comment on his blogs, or ask questions on the blog regarding specific blog content. I think he intends blogs to be a conversation.
I think he’s talking about people who send him emails regarding XFire and CXF rather than sending to the lists that exist for that purpose. Both XFire and CXF have *amazing* communities behind them and quite frankly, users are at a loss if they miss out on the opportunity to engage with the *whole* community. I couldn’t agree more. He’s doing you a favor by asking you to post to the list (but search it first!).
I’ve found that Dan has always been very easy to work with, very responsive, and very honest in his responses (particularly if he isn’t sure about something). I don’t think he minds helping people– in fact, I bet if you send a message to the CXF list, he’s likely to be one of the ones who responds to you.
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